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No. 1 UK Divan
Bed Base Retailer
FREE 2-Man Delivery
COVID-19 Safe
Made in the UK
Superior Quality Products
Trustpilot Excellent
1000's of Trusted Reviews

FREE Delivery Terms

THE DISPATCH / DELIVERY PROCESS


FREE 2-MAN CONTACTLESS DELIVERY

We are operating a FREE 2-Man Contactless Delivery (COVID-19 Safe) to the 'Room of Choice' or 'Entrance of Property' if requested. Alternatively, the goods can be left outside in a safe place. Our Drivers are wearing face masks for each delivery, regularly washing their hands and using hand sanitiser.

DELIVERY OPTIONS

  • Items marked as 'FastTrack >' are being delivered within an estimated 2-5 working days. 
  • Items marked as 'In Stock' are being delivered within an estimated 3-7 working days. 
  • All other items are being delivered within approximately 7-14 working days.

DELIVERY OF MULTIPLE ITEMS

If your order consists of multiple items marked with different delivery options as above, your delivery date will then be based on the item with the longest lead time.

*Please note that deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 7 working days may be added to the delivery options as stated above.

BOOKING IN YOUR DELIVERY

We like to ensure your goods are delivered in good time and in good condition. It is imperative you provide us with your best contact telephone number and email address to ensure that we are able to communicate effectively with you.

HOW WE GET YOUR ORDER TO YOU

Having learned from experience, we do not use national couriers for any of our items. We use our very own independent delivery company Epic Logistics, who provide a Premium 2-Man Delivery Service which is contactless and COVID-19 safe.

Built by us the retailer, Epic Logistics has enabled us to be in complete control of all our deliveries. Their professional 2-Man Delivery Teams handle your goods with great care and attention, ensuring the products you have ordered arrive to you in the best possible condition.

Deliveries are carried out Monday to Friday, with the exception of some bank holidays. Please note; the day of delivery will be specified by Epic Logistics. However, if this day is not convenient, they will work with you to re-arrange for an alternative date.

*Please note that deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 7 working days may be added to the delivery options as stated above.

DELIVERY COSTS

Free Delivery applies on orders to addresses within Mainland GB including Scotland.

For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we will deliver to a nominated mainland GB address e.g. a port. Onward overseas shipping from that point is the responsibility of the Buyer.

FAILED DELIVERY FEES

If your delivery has been booked in with Epic Logistics and you miss the delivery, there will be a £30 re-delivery surcharge for the first item and a £10 surcharge for each additional item.

Please check the product dimensions before placing your order to ensure the goods will fit into your home. If Epic Logistics are not able to fulfil the delivery due to access restraints, it may result in a fee of up to 50% for each item to cover the costs of transportation, manufacturing and administration.

CUSTOMER SERVICE TEAM

Our Customer Service Team are available to help with any queries between 9:00am-5:00pm, Monday to Friday.