FREE Delivery Terms - Premium 2-Man Delivery
We Are Still Delivering!
- Items marked as '✔ In Stock' are being delivered within 5-10 working days.
- All other items will be delivered within 5-10 working days once the UK Coronavirus lockdown ends.
For the safety of both our customers and drivers, we are operating a Contactless Delivery service to the entrance of the property only. Alternatively, the goods can be left outside in a safe place, for example; garage, shed etc. A photo will be taken of the goods at the property as proof of receipt and a signature will not be required from the customer. Our Drivers are wearing face masks and disposable gloves for each delivery, as well as regularly washing their hands and using hand sanitiser.
Our Telesales and Customer Service Team are available to help with any queries between 9am-5pm, Monday to Friday.
The Dispatch / Delivery process
> Your order is processed by our admin team.
> Your order is picked/manufactured as required.
> Your goods are passed to our logistics partner.
> Our logistics partner contacts you to book in your delivery.
> Your order is delivered 2-Man, Room of Choice.
Booking in your delivery
We like to ensure your goods are delivered in good time and in good condition. It is imperative you provide us with your best contact telephone number and email address to ensure that we are able to communicate effectively with you.
How we get your order to you
Having learned from experience, we do NOT use mainstream, national couriers for the majority of our items. We use an independent, specialist logistics partner, who takes far greater care in handling goods.
Our logistics partner provides a specialist 2-Man, Room of Choice delivery service. Their professional delivery teams handle your goods with great care and attention, ensuring the products you have ordered arrive to you in the best possible condition.
Deliveries are carried out Monday to Friday, with the exception of some bank/national holidays. Please note; the day of delivery will be specified by our logistics partner. However, if this day is not convenient, they will work with you to re-arrange for an alternative date.
*Please note that deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 3 weeks for some areas.
Free Delivery applies on orders to addresses within Mainland GB including Scotland.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we will deliver to a nominated mainland GB address e.g. a port. Onward overseas shipping from that point is the responsibility of the Buyer.
Failed Delivery Fees
If your delivery has been booked in with our logistics partner and you miss the delivery, there will be a £30 re-delivery surcharge for the first item and a £10 surcharge for each additional item.
Please check the product dimensions before placing your order to ensure the goods will fit into your home. If our logistics partner are not able to fulfil the delivery due to access restraints, it may result in a fee of up to 50% for each item to cover the costs of transportation, manufacturing and administration.